... beadsandsails - CUSTOMER SERVICE

CUSTOMER SERVICE

WE ARE COMMITTED TO PROTECTING YOUR PRIVACY

THIS PRIVACY STATEMENT DETAILS WHAT INFORMATION WE GATHER ABOUT YOU WHEN LOG ON TO BEADSANDSAILS.COM. OUR POLICY IS TO KEEP THE PERSONAL INFORMATION WE RECEIVE FROM OUR SITE COMPLETELY CONFIDENTIAL AND USED SOLELY FOR INTERNAL PURPOSES. WE DO NOT SHARE PERSONAL INFORMATION WITH ANY OTHER PARTIES.

 

ORDER AND SHIPPING

STEP 1: SELECT PRODUCTS.

STEP 2: CHOOSE THE SIZE.

STEP 3: CLICK CHECK OUT.

STEP 4: BEFORE CHECKOUT, CLICK ON CART TO REVIEW YOUR ORDER.

STEP 5: UPON 'CHECKOUT', YOU WILL SECURELY COMPLETE YOUR PAYMENT .

STEP 6: FILL OUT YOUR PAYMENT AND SHIPPING DETAILS.

STEP 7: ONCE YOUR ORDER IS SHIPPED, WE WILL EMAIL YOUR TRACKING NUMBER IMMEDIATELY.

WE USUALLY SHIP IN 24 HOURS AND WITH INTERNATIONAL POST  DELIVERY, IT TAKES 2-4 WEEKS REGARDING TO YOUR COUNTRY CUSTOMS REGULATIONS AND WE ARE NOT RESPONSIBLE FOR THIS PROCEDURE. 

FREE WORLDWIDE SHIPPING.

* YOU CAN TRACK YOUR ORDER FROM OUR WEBSITE / section Track Your Order.

 

PROCESSING TIME

ORDERS ARE PROCESSED MONDAY THROUGH SUNDAY AND ARE SHIPPED WITHIN 2 DAYS OF PLACEMENT, EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS.

 

RETURNS AND EXCHANGES 

IF FOR ANY REASON YOU’RE UNSATISFIED WITH YOUR JEWELRY PURCHASE, WE WILL REPLACE OR REFUND YOUR ORDER WITHIN 45 DAYS OF PURCHASE.

ALL RETURNS ON ORDERS WILL BE SUBJECT TO SHIPPING AND DUTIES.

PROOF OF PURCHASE WILL BE REQUIRED FOR ALL RETURNS AND EXCHANGES.

IN ORDER TO BE A VALID RETURN, THE PRODUCT MUST BE SENT BACK TO BEADSANDSAILS IN ITS ORIGINAL PACKAGE. THERE MUST BE NO SIGNS OF USE, ABUSE OR MISUSE OF ANY KIND. THE ORDERED PRODUCT MUST BE RETURNED TO US BY CERTIFIED MAIL. 

IF YOU WISH TO EXCHANGE THE ITEMS YOU PURCHASED FOR A DIFFERENT SIZE OR COLOUR, PLEASE CONTACT US. YOU MAY BE REQUIRED TO PAY DUTIES, TAXES AND OTHER APPLICABLE FEES DURING THE EXCHANGE PROCESS, AND SAID EXCHANGE DEPENDS ON THE AVAILABLE STOCK AT BEADSANDSAILS. 

 

FAULTY PRODUCTS

WE ARE HAPPY TO EXCHANGE OR REFUND FAULTY PRODUCTS PROVIDED THAT WE ARE FORMALLY INFORMED BY AN E-MAIL WITHIN 7 DAYS OF RECEIVING THE ITEMS. HOWEVER, THE EXCHANGE PROCESS CAN TAKE UP TO 10 DAYS. IN THE EVENT OF A FAULTY PRODUCT OR SHIPMENT WE WILL COVER THE SHIPPING COSTS. 

 

EXPRESS SHIPPING

FOR EXPRESS SHIPPING  PLEASE CONTACT US

contact@beadsandsails.com 

  

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